What happens if a lesson is cancelled?

We request that you give "reasonable" notice to your teacher if a lesson needs to be cancelled. This means as much notice as is practically possible. However, we all understand there are circumstances where it is difficult to give sufficient notice.

We request that our teachers give you the same "reasonable" notice if they need to cancel the lesson for any reason.

We strongly recommend that you and your teacher discuss a clear process for communicating any cancellations in your initial meeting with them, e.g., sending a text, WhatsApp, or a phone call. Communication is the key to maintaining a strong relationship between you and your teacher. 

We do not specify a 24-hour cancellation policy, as it is difficult to maintain this policy as every situation differs. For example, it would seem wrong to charge for a lesson if your child has a sudden illness. Equally, we have had cases of teachers being caught in traffic due to accidents, etc. and unable to get to the lesson.

If there is a dispute (fortunately, this is very rare), then our suggested cancellation guidelines stated in our Terms and Conditions are:

• If a lesson is cancelled by a parent with at least 24 hours notice, the teacher should not charge for the missed lesson.
• If a lesson is cancelled by a parent with between 1 to 24 hours notice, the teacher should charge 50% of the tuition fee.
• If a lesson is cancelled by a parent with less than one hour's notice or a no-show, the teacher should charge 100% of the tuition fee.