[Last reviewed: October 2025]
Teachers To Your Home Ltd is a limited liability company registered in England and Wales (number 09204189). This Privacy Policy applies to Teachers To Your Home Ltd, including its UK service "Teachers To Your Home" and its international division "British Teachers" (together "Teachers To Your Home", "TTYH", "British Teachers", "we", "us" or "our"). We are committed to respecting your privacy and complying with applicable data protection laws. This Policy explains how we collect, use, share, and protect personal information when you use our websites, platforms, and services, including when families, schools, businesses, and tutors interact with us online or offline.
Controller and Contact Details
We are the controller of the personal information we process unless otherwise stated. We are registered with the UK Information Commissioner's Office (ICO) under reference ZB158890.
Postal address: 8 King Edward Street, Oxford, United Kingdom, OX1 4HL
Email: [email protected]
We keep this Policy under regular review and may update it from time to time. Please check this page for the latest version.
Scope and Who This Policy Covers
This Policy covers: parents/legal guardians, adult learners and pupils ("Families"); schools and other educational organisations ("Schools"); businesses purchasing tuition for staff ("Businesses"); tutors who register with us ("Tutors"); and visitors to our websites (including www.teacherstoyourhome.com and www.britishteachers.com).
Compliance With Data Protection Legislation
We process personal information in accordance with the UK GDPR, the Data Protection Act 2018 and other applicable laws. Personal information must be collected lawfully and fairly, used for specified purposes, kept accurate and up to date, stored securely, and not retained longer than necessary.
Third-Party Links
Our websites may include links to third-party websites, plug-ins and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these websites and are not responsible for their privacy statements. Please review their privacy policies.
What Information We Collect
We collect personal information that you provide to us directly (for example when you complete a form, create an account, request or provide tuition, contact us, or apply for a role) and information collected automatically (for example via cookies and similar technologies).
Categories of Data
Identity Data: first name, last name, title, username or similar identifier.
Contact Data: email address, phone numbers, billing and service addresses, preferred contact method.
Learner Profile Data (Families/Schools/Businesses): year group/age, school year, subjects, goals, availability, time zone, language preferences, relevant learning information.
Special Category Data (optional and only where necessary with a lawful basis): health or SEN information needed to support tuition (e.g., dyslexia, ADHD, medical needs). We seek explicit consent or rely on another valid lawful basis where applicable (e.g., vital interests or substantial public interest/safeguarding where permitted by law).
Tutor Data: qualifications, subjects taught, academic/professional profile, DBS or equivalent background checks, references, right-to-work (where applicable), rates, time zone, platform preferences, lesson records, reviews.
Transaction and Financial Data: payments, invoices, purchase history; for Tutors, payout details (held by our payment processor). We do not store full card details on our systems.
Technical and Usage Data: IP address, browser type and version, time zone setting and location, device identifiers, operating system and platform, pages viewed, referral URLs, session data, and interaction data with our websites and emails.
Marketing and Communications Data: preferences for receiving marketing and your communication preferences.
Children's Personal Information
We only collect children's data to the extent necessary to provide tuition safely and effectively (e.g., name, year group/age, learning objectives; and, where provided, relevant SEN/health data). Parents/guardians of children under 13 may review or request deletion of data provided about their child, subject to our legal obligations and legitimate interests (e.g., safeguarding, dispute resolution, financial and tax records).
Sources of Personal Information
We collect information directly from you; from your use of our sites and platforms; from Schools/Businesses arranging tuition; from publicly available sources (e.g., professional registers for tutors); and from service providers and partners (e.g., payment and analytics providers). If you provide information about someone else, you must have authority to do so and should share this Policy with them.
How and Why We Use Personal Information
Service delivery and account management (contract; legitimate interests): to register and authenticate users; match Families/Schools/Businesses with Tutors; schedule and manage lessons; provide customer support; maintain service quality; manage reviews.
Safeguarding and compliance (legal obligation; substantial public interest where permitted; legitimate interests): to verify identities and qualifications; process DBS or equivalent checks; assess and respond to safeguarding concerns and incident reports; comply with school policies when delivering tuition for School clients.
Payments and fraud prevention (contract; legal obligation; legitimate interests): to process payments through our payment provider (e.g., Stripe), manage invoices and payouts, detect and prevent fraud.
Communications (contract; legitimate interests; consent where required): to send service messages (e.g., lesson confirmations, timesheets, invoices); respond to enquiries; send surveys and feedback requests to improve our services.
Marketing (consent where required; legitimate interests otherwise): to send information about services, promotions, resources and events. You can opt out at any time using unsubscribe links or by contacting us.
Analytics and site improvements (legitimate interests): to monitor and improve our websites, content relevance, user experience and service performance.
Legal and regulatory (legal obligation; legitimate interests): to comply with applicable laws, respond to lawful requests, enforce our terms, and defend legal claims.
Consequences of Not Providing Data
Where we need personal information by law or to perform a contract and you do not provide it, we may not be able to deliver the requested service (e.g., arrange tuition or pay Tutor fees).
Information Sharing
We only share personal information with trusted recipients for the purposes described above, subject to appropriate safeguards and contracts. This may include:
Payment services: Stripe Payments Europe Ltd (and affiliates) to process client payments and tutor payouts.
Communications: SendGrid (email) and SMS providers, to send service notifications (e.g., job matches, lesson updates, invoices).
Analytics/Tags: Google Analytics and Google Tag Manager to measure site usage and manage tags/scripts.
Hosting/IT and support: secure hosting, CRM, customer support and operational tools necessary to run our services.
Tutors and Clients: If a Family/School/Business asks to contact a Tutor, we share each party's name and email address to enable a direct introduction. We may display Tutor qualifications, subjects taught, academic profile and tuition reviews on our websites and in client accounts. We do not share a Tutor's CV, references or phone number without the Tutor's consent. For School Clients, we may share required safeguarding/compliance confirmations (e.g., DBS status and references) where necessary and lawful.
Legal and compliance: regulators, law enforcement, courts or professional advisers where required by law or necessary to establish, exercise or defend legal claims; or to protect rights, safety or security.
We do not sell personal information and we do not share it with third parties for their own marketing without your consent.
International Transfers
Because British Teachers delivers services globally, some processing and service providers may be located outside the UK. Where we transfer personal information outside the UK, we will ensure appropriate safeguards are in place, such as UK adequacy regulations, the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses, plus additional measures where necessary.
Cookies and Similar Technologies
We use cookies and similar technologies to operate and improve our websites, personalise content, and measure performance. Types include strictly necessary, analytics/performance, functionality and targeting cookies.
Principal cookies/services: Google Analytics (website performance and audience insights), Google Tag Manager (tag administration), Stripe (secure checkout, fraud prevention), SendGrid (transactional messaging).
You can manage cookies in your browser settings. Blocking some cookies may affect site functionality. See our Cookie Policy for details.
Profiling and Automated Decision-Making
We do not carry out automated decision-making that produces legal or similarly significant effects without human involvement. Any personalisation we perform (e.g., suggested tutor matches) uses basic profiling to improve relevance and is subject to human review.
Data Security
We use technical and organisational measures to protect personal information against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use. Access to personal information is limited to those with a business need and subject to confidentiality. We maintain incident response procedures and will notify you and/or regulators of a personal data breach where legally required.
Data Retention
We retain personal information only for as long as necessary for the purposes collected, including to satisfy legal, accounting or reporting requirements. Typical periods are: client account and lesson records up to 6 years after last activity; financial records 6 years; safeguarding/incident records as required by law and guidance; unsuccessful tutor applications up to 12 months (or longer with consent); marketing preferences until you opt out. We may anonymise data for analytics, which we may use indefinitely.
Your Rights
You have rights under data protection law, including: to be informed; access; rectification; erasure in certain circumstances; restriction; data portability; objection (including to direct marketing); and withdrawal of consent where processing is based on consent. To exercise your rights, contact [email protected]. We may need to verify your identity. We aim to respond within one month (or as permitted for complex requests). Exercising your rights is free, though we may charge a reasonable fee or refuse requests that are manifestly unfounded, excessive or repetitive.
Marketing Choices
You can manage your email preferences using the unsubscribe link in our emails or by contacting us. If you opt out of marketing, we may still send service and transactional messages.
Complaints and Contact
If you have questions or concerns about this Policy or our handling of your personal information, contact [email protected] or write to our postal address above. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
Changes to This Policy
We may amend this Policy from time to time. The "last reviewed" date at the top indicates the latest version. Continued use of our services after an update constitutes acceptance of the revised Policy.
