Please note that the wording and details of our policies may change from time to time to comply with new regulations or operational needs, but we will always endeavour to provide you with notice if they do change.
Teachers To Your Home Ltd is a limited liability company registered in England and Wales (number 09204189)
Teachers To Your Home Ltd ("Teachers To Your Home", "TTYH", "us", "we" or "our") is committed to respecting your privacy and to complying with applicable data protection and privacy laws.
Please read this policy carefully to understand our practices regarding your personal information and how we will treat it.
We are the controller for the personal information we process unless otherwise stated, and we are responsible for your personal information.
We are registered on the "public register of data controllers" which can be seen online on the Information Commissioner Officer’s website under reference number ZB158890
You can contact us at
Postal address: 8 King Edward Street, Oxford, United Kingdom, OX1 4HL
Email: [email protected]
All your personal information will be held and used in accordance with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018 and any other legislation relating to the protection of personal data (data protection laws).
These rules apply regardless of whether data is stored electronically, on paper or on other materials. To comply with the law, personal information must be collected lawfully and used fairly, stored safely and not disclosed unlawfully.
When you request tutoring services, we only use your personal information to provide the services you have requested from us. The information you provide will also help us direct your enquiries.
Types of Personal Information Collected.
Personal information or personal data, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
In the course of providing our Services, we collect your contact details and other information which is necessary to provide the Services.
To provide the tutoring service requested, we may collect the pupils name, age and school year.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during our relationship with you.
Most of the personal information we process is provided to us directly by you for the purpose of providing you with our services. When you request information, use our services or our website we collect the following:
We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity.
Children’s personal information
We appreciate the importance of taking additional measures to protect children’s privacy.
We only collect personal information from children as needed and to facilitate the tutoring of that child.
To provide the tutoring services requested, we collect the pupils name, date of birth, and school year. We may also collect information which is referred to as special category data this includes information related to pastoral needs, health or medical care and special educational needs.
Parents or guardians of children under 13 years of age may review or request to have deleted any personal information previously provided by the child, parent, or guardian.
Health and other special categories of personal information
To the extent that information we collect is health data or another type of special category personal data subject to data protection laws, we ask for your explicit consent to process this data. We obtain this consent separately when you take actions leading to our obtaining that data.
We may process your personal information to process any payments made for the provision of services. The information may include information for identification and verification, such as your name, credit, debit or other card number, card expiration date, and CVV code.
Any payment transactions carried out by us, or our chosen third-party provider of payment processing services will be kept secure and encrypted where possible.
Information from third parties
We work closely with third parties (including business partners, schools, sub-contractors in technical, and payment services, advertising networks, analytics and search information providers) and may receive personal information about you from them.
We also collect personal information about potential employees, employees, and contractors through the application and recruitment process either directly from candidates or via a third-party agency. We may sometimes collect additional personal information from third parties such as references from previous employers.
The law on data protection sets out a number of different reasons for which a company may collect and process your personal information.
We will only use your personal information when the law allows us to do so.
Most commonly we will use your personal data in the following circumstances:
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
If you have given your consent to receive marketing emails you can withdraw this at any time, or if we are relying on our legitimate interests to send you marketing you can object. In either case, just let us know. If you have received a direct marketing email from us and no longer wish to do so, the easiest way to let us know is to click on the unsubscribe link at the bottom of our marketing emails.
In certain circumstances, we need your personal data to comply with our contractual obligations or to pursue our legitimate interests in a way which might be reasonably expected as part of our running our business. For example, in order to deliver the services to you or your child.
Teachers To Your Home will gladly help to clarify the specific lawful basis that applies to the processing, and in particular provide you with an explanation as to why the collection of the personal information is necessary. Where possible we have provided specific explanation texts displayed prior to the data collection to advise you why we are collecting this personal information.
More details concerning the collection or processing of personal information may be requested from Teachers To Your Home at any time. Please see the contact information at the beginning of this document.
Where we need to collect personal information by law, legitimate interest or under the terms of a contract we have with you, and you fail to provide that information when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a service you have with us, but we will notify you if this is the case at the time.
When you visit our website, we may collect certain information by automated means, such as using cookies.
A cookie is a piece of data stored locally on your computer containing information about your activities on the Internet. Each website can send its own cookie to your web browser if your browser's preferences allow it. Many websites do this whenever a user visits their website in order to track online traffic flows.
We use the following types of cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or make use of services.
Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
These are the cookies we use and why:
|Cookies We Use
|Why We Use Them
|To improve performance of our website and ensure that content remains relevant and interesting to our audience.
|Stripe (Stripe Inc)
|To process payments by credit card, bank transfer or other means and to ensure greater security. Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment.
|To send text and email messages to the mobile number and email provided on signup to notify users of an update of a job or tutoring session.
|Google tag manager
|To manage the tags or scripts needed on this Application in a centralized fashion. This results in the Users' Data flowing through these services, potentially resulting in the retention of this Data.
If you use your browser settings to block all cookies (including necessary cookies) you may not be able to access all or parts of our website.
Unless otherwise agreed with you, we will not use any of your personal information for automated decision-making or profiling.
We only ever share your personal information with trusted third parties. We only provide third parties with the information they need to know to perform their specific services. For example, those third parties who need to know that information in order to process transactions on our behalf or to provide tutoring services, and that have agreed not to disclose it to others.
Where personal information is shared with a managed service provider or other third-party supplier, we work closely with them to ensure that your personal information is secure and protected at all times. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.
Our contracts with third parties make it clear that they must hold personal information securely, abide by the principles and provisions of data protection rules, and only use information as we instruct them to. In all instances where we disclose your information to third parties, we will ensure that your information is appropriately protected. If we stop using their services, any of your personal information held by them will either be deleted or rendered anonymous.
We may also disclose your personal information to comply with a regulatory or legal duty, or if it is necessary to disclose personal information in connection with an investigation of suspected or actual fraudulent activity or is based on a lawful disclosure request. We may also disclose personal information where such disclosure is necessary to protect the safety or security of any persons, and/or otherwise as permitted under applicable law.
We will never:
You can request details of our third-party providers at any time.
Your personal information will be stored on systems with technical and organisational security measures and controls located within the UK.
Sometimes we will need to share your personal information with third parties and suppliers outside the UK such as Europe and the USA.
If we do this, we have procedures in place to ensure your personal information receives the same protection as if it were being processed inside the UK. For example, our contracts with third parties stipulate the standards they must follow at all times.
We will only retain your personal information for as long as is necessary for the purpose or purposes for which we have collected it.
In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality.
Details of retention periods for different aspects of your personal information are available in our retention policy which you can request by contacting us.
In some circumstances we will anonymise your personal information (so that it can no longer be associated with you) for analytical or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Teachers To Your Home works hard to keep your personal information safe. Security is a priority and we strive to provide a safe and secure environment. We use a combination of technical, administrative, and physical controls to maintain the security of your personal information and protect against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.
All personal information is processed at Teachers To Your Home operating offices and in any other place where the parties involved in the processing are located. Our processing of personal information is carried out using computers and/or IT enabled tools, following organisational procedures and approaches which are strictly related to the purposes indicated.
We have put in place procedures to deal with any suspected personal information data breach and will notify you and any applicable regulator when we are legally required to do so.
If you have any questions about the use of your personal information or would like to update your preferences, please contact us as specified below.
You are also able to exercise your rights which include:
In some circumstances you can stop the processing of your personal information for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
Where your details are used for marketing, you can opt out at any time. You are able to unsubscribe from marketing on each contact or you can contact us to object to any processing.
You have the right to request the correction of your personal information when it is incorrect, out of date or incomplete. If you notify us that the personal information we hold is complete or inaccurate we will correct or complete the information as soon as possible.
You have the right to request that your personal information be deleted; including if we no longer need it for the purpose we collected it, you withdraw your consent or you object to its processing.
Following your request, we will erase your personal data without undue delay unless the continued retention is necessary and permitted by law. If we make the personal data public, we shall take reasonable steps to inform other data controllers processing about your erasure request.
You have the right to request that we restrict the processing of your personal information. This can be done in circumstances where we need to verify the accuracy of the information, if you do not wish to have the information erased or you have objected to the processing of the information, and we are considering this request. Once the processing is restricted, we will only continue to process your personal data if you consent, or we have another legal basis for doing so.
You have the right to access the personal information we hold about you. Any access request will usually be free of charge and responded to within one month. We will endeavor to provide information in the format requested, but we may charge you a reasonable fee for additional copies.
You have the right to receive a copy of your personal information which you gave to us. The copy will be provided in a commonly used and machine-readable format. You can also have it transmitted directly from us to another data controller, where technically possible.
You will not have to pay a fee to exercise any of the rights listed above. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information or to exercise any of your other rights. This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
If you have any questions that haven’t been covered, or you have any concerns about our use of your personal information, you can make a complaint to us by contacting us at [email protected] or by post using our postal address.
For further information on data protection please visit the Information Commissioner Office (ICO) website.
The Information Commissioner Office regulates data protection. If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office.
You can contact them by calling 0303 123 1113 or visit the website.