Q

How do I start and stop the tuition and delete my account?

Starting tuition

You can start the tuition whenever you wish, during the next few days or at some later date. Simply contact your chosen teacher and confirm the date, time and venue of the first lesson with them. If you have not done so already, you can add your payment card to your account.

Pausing tuition

You can pause tuition whenever you wish, e.g. for half-terms or school holidays. Simply contact your teacher in advance and let your teacher know.

Stopping tuition

You can stop the tuition whenever you wish, after one lesson or after many. Simply contact your teacher and let them know that you no longer require lessons. There is also a button in your account (which looks like the image below) that you can press that will let the teacher know that you are stopping lessons.

Restarting tuition

If, in the future weeks, months, or years, you wish to contact your teacher again to restart tuition (perhaps with a sibling), simply ask them if they are available. Their contact details will always be held in your account. There is also a button in your account (which looks like the image below) that you can press to confirm that you are restarting lessons, which will re-activate the role.


Closing your account and deleting your data

Most parents choose to keep their account open with us, even if they have never started or have stopped their tuition.

Keep our account open to request further lists of qualified and experienced teachers. You can also use our free resources, parent guides, and exam library, where you can access and download SATs, 11-plus, GCSE, and A-Level exam papers and mark schemes. (If you can't find what you are looking for, drop us a line, and we will try to find it for you and add it to your library.)

We promise not to pester you or try to sell you anything else, nor bother you with endless marketing emails. We will not pass your details to anyone else.

You can close your account at any time. At the bottom of your account, there is a large red button (which looks like the image below) that will permanently close your account and delete all your data. Please note that once you have deleted your data, we cannot retrieve it.

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